Effective Date: September 9, 2026
These terms govern the one-time passcode text message program operated by ZMed, Inc. ("ZMed") for the ZMed Cloud Capture platform ("ZMed-CC"). They apply only to that message program.ZMED respects your privacy and is committed to protecting the information you share with us.
Program Description
The ZMed-CC SMS program sends one-time passcodes and nothing else. A message is sent only in direct response to a request you make yourself inside the ZMed Cloud Capture application: resetting your password, or verifying a mobile number you have entered. This program sends no marketing, promotional or advertising content, and no recurring newsletters or alerts.
How to Enroll
Enrollment happens inside the ZMed Cloud Capture application, which requires a signed-in account. Under Settings > Account > Mobile Number you enter your mobile number and check a consent box that is unchecked by default. Checking that box is the only way to enroll. There is no keyword, short code, web form, QR code, paper form or verbal opt-in for this program.
Consent is optional. It is not a condition of creating a ZMed Cloud Capture account, signing in, or using any feature of the platform. If you do not consent, one-time passcodes are sent to your registered email address instead, and everything else about the product works the same way.
Message Frequency
One message per request. Messages are sent only when you ask for one, so frequency varies with your own use of the product. There is no scheduled or recurring send.
Cost
Message and data rates may apply. ZMed does not charge for these messages; your mobile carrier may charge you for receiving them according to your plan.
How to Stop Messages
Reply STOP to any message from this program to unsubscribe. You will receive one confirmation message, and no further messages will be sent.
Opting out is handled by the carrier network rather than by ZMed, which means ZMed Cloud Capture will not be able to send you passcodes by text after you reply STOP, even though the application may still offer it. If you opt out, use email delivery for password resets, or re-enroll your number under Settings > Account > Mobile Number.
How to Get Help
Reply HELP to any message from this program, call ZMed support at 858-831-7000, or email [email protected].
Carrier Liability
Mobile carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed, and messages may be delayed or fail for reasons outside ZMed's control, including carrier outages, network coverage, device settings and handset availability. Do not rely on SMS as your only means of account recovery; keep a current email address on your account.
Supported Carriers
This program is available on major US wireless carriers. Carrier participation may change without notice, and carriers are not liable for delayed or undelivered messages.
Privacy
Mobile numbers collected for this program are used only to deliver one-time passcodes for your ZMed Cloud Capture account. Mobile opt-in data and phone numbers are not shared with third parties or affiliates for marketing purposes, and are not sold or rented. We disclose them only to the messaging carriers and messaging service providers needed to deliver your message, and where required by law. See the ZMED Privacy Policy.
Changes to These Terms
ZMed may update these terms. The current version is always available at this address, with the effective date shown above.